Frequently Asked Questions
Everything you need to know about your next gear upgrade
What is the standard shipping time for camera bodies and lenses?
Orders for in-stock equipment are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout for urgent shoots.
Do you offer a warranty on refurbished photography equipment?
Yes, all certified refurbished items undergo a 50-point inspection and come with a comprehensive 90-day limited warranty covering parts and labor.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day return period for most items. Equipment must be returned in its original packaging with all included accessories and an shutter count increase of less than 200 frames.
Can I trade in my old gear for credit toward a new purchase?
Absolutely. You can submit a trade-in request online or in-store. Once our technicians evaluate the condition of your gear, we will provide a quote that can be applied directly to your next order.
Do you provide technical support for setting up my new camera?
Yes, our team of experts is available via live chat and email to help with initial setup, firmware updates, and basic troubleshooting for all brands we carry.
Are international customs duties included in the shipping price?
For international orders, shipping costs cover transport only. Any applicable customs duties, taxes, or import fees are the responsibility of the customer upon delivery.